Terms and Conditions

At Adelaide Zoo we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water filled areas. Children must be supervised by an adult at all times, particularly in the contact areas. Please do not seat your children on or allow them to climb barriers.

Visitors enter the Zoo at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.

A visitor must enter via a public entrance and pay the entrance fee applicable.

There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If the Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days.

No tickets will be exchanged or substituted after purchase.

The Zoo is a quarantine area. A guest is not permitted to bring into the Zoo any animal, animal costumes, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance. Visitors must be prepared to allow their bags to be checked on request by Zoo/security staff.

A visitor is not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.

A visitor is not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with the animal food sold at the Zoo, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.

While visitors are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of the Adelaide Zoo.

Visitors may have their photograph taken on entry or by a roving photographer. Visitors must clearly indicate if they do not wish to be photographed.

A visitor is not permitted to enter or remain outside public hours or enter any non-public area or exhibit.

All visitors must abide with any other conditions displayed in Zoo grounds or communicated by Zoo staff. The Zoo retains the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from Zoo/security staff, or any Zoo signage. The decision to deny access and/or eject any visitor is made at the absolute discretion of Adelaide Zoo.

Adelaide Zoo has the authority to close the Zoo or any part thereof, including any animal exhibit or show, at any time for reasons of adverse weather, equipment failure, maintenance and construction, or in the interest of safety and will not be liable for any loss or expense incurred by a guest as the result of such closures.

Adelaide Zoo is a Smoke Free site. Smoking is prohibited within the confines of all Zoo buildings and outdoor areas. Please ensure you obtain a pass out from the Visitor Centre if you wish to leave the Zoo for the purpose of smoking.

Visitors are advised to wash their hands after feeding animals in the Farmyard Contact Area.

The right is reserved to remove animals from display for any reason, vary the advertised programs, seating arrangements and audience/visitor capacity.

The late arrival of any booking may result in non admittance.

If you have already purchase your ticket and do not agree with any of these conditions, then please ask for an immediate refund and leave the Zoo entrance area prior to entering the Zoo.

Dispute resolution
If you have an issue with our service or feel that you have been unfairly treated, please obtain a Feedback Form from the Visitors Centre at the entrance of the Zoo.

The Adelaide Zoo is owned and managed by the Royal Zoological Society of South Australia Inc (RZSSA) ABN 38 750 470 952.